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FAQ - FreshPress Laundry Services
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Frequently Asked Questions
Find answers to common questions about our services, timing, care, and payment options.
We offer wash, dry & fold, wash, dry, iron & fold, ironing only, pick-up & delivery, and special garment care. We also handle linens, baby clothes, and more.
Not at all! We'll take care of sorting by color, fabric type, and washing instructions.
Simply message us on WhatsApp at 0745812730 with your name, location, and preferred pick-up time or via our website.
We operate Monday to Saturday from 8:00 AM to 8:00 PM. Let us know what works for you!
Delivery is free within our service area. For longer distances, a small fee may apply—we'll inform you upfront.
Standard turnaround is 24 to 48 hours. We also offer same-day express service on request (subject to availability).
Yes! Ask about our subscription plans for weekly pick-up and delivery.
Absolutely. We use gentle cycles, proper settings, and hand-wash where needed to care for delicates like silk, lace, and baby clothes.
We use high-quality, skin-friendly detergents. Fragrance-free and hypoallergenic options are available—just let us know when booking.
We treat every item with care. In the rare case of damage or loss, we follow a fair compensation policy—your satisfaction is our priority.
We accept cash, mobile money, and bank transfers. Payment is made upon delivery unless otherwise arranged.
Yes! We offer discounts for bulk orders, students, and weekly plans. Ask us for more details when booking.